Refund policy
Analog Audios Offers 30 Day Returns & Exchanges
How to process an return or exchange
Refund or exchange? You may choose an exchange or a refund for the full amount of the items you purchased. Refunds will be issued to the same credit card, debit card or other form of payment used in the original transaction.
A Restock fee of 15% applies to any item purchased that is returned after 30 days. This does not apply to open box, scratch and dent, vintage, and pre-owned.
Shipping costs. Return shipping costs are deducted from your merchandise credit or refund.
For most returns, Analog Audios will issue you an UPS label which is prepaid then you just need to repack and drop off at your nearest UPS store. This will also be deducted from your refund.
International shipping: All non US sales are FINAL and sold AS-IS with no warranty plus actual shipping cost.
Like-new condition. Analo Audios may refuse a customer return or charge a restocking fee when the returned item is not like new. Conditions that will lead to refused returns or restocking fees include when the returned item has:
- A different serial number than the one Analog Audios originally shipped.
- Missing parts or the original product packing material.
- Damage because it was improperly packaged for return shipment.
- Been heavily used
- Damage from drops, spilled liquid, or mishandling
How to make a return?
- Get a Return Authorization
To start a return call 747-265-6364. A Analog Audios Support representative will be happy to help.
- Pack your items carefully
Returned items must be new and in the original packaging, complete with all original accessories and manuals. To protect products in shipping, Analog Audios over-boxes most products. Please use the original over-box and the manufacturer’s packaging.
- Give the package to UPS
Take it to any official UPS drop-off site. For the location nearest you, call 1.800.742.5877 or visit www.ups.com.
We will notify you: We will email you confirming that the return was processed.
We will process your exchange or refund. After we receive your return, we normally process your exchange or refund within 2 business days (M-F). If you paid over the phone with a credit card, we will contact you via phone before processing the transaction. Once we issue a refund, the funds are typically available in your bank account within 5 business days. (Some banks or financial institutions may take longer.)